Hiring a Roofing Contractor: Questions to Ask & Red Flags

When your roof is leaking or a storm just threw tree limbs across your shingles, every minute matters. The last thing you want is to rush into hiring someone who’s more interested in your wallet than your well-being.

At Frakes Roofing, we’ve seen the damage that bad hires can do—both to roofs and to peace of mind. Knowing how to pick the right roofing contractor is the first layer of protection between you and a world of headaches.

Why Hiring Matters 🏡

Think of your roof as the helmet for your home or business. If it’s cracked or poorly made, everything underneath is at risk—your memories, your inventory, your safety.

A good roofing contractor doesn’t just slap on shingles or patch leaks. They assess, diagnose, and solve the problem from the inside out, following building codes and manufacturer instructions. The right team brings experience, the right tools, and respect for your property.

Choosing wisely can mean the difference between a roof that weathers the next storm and one that caves under pressure. With emergency roofing, there’s no room for mistakes.

Must-Ask Questions

Before you sign a contract or even let someone on your roof, ask these questions. It’s like interviewing a babysitter—you want to know you can trust them with what matters most.

• How long have you been in business?
• Are you licensed to operate in this area?
• Can you provide proof of insurance?
• Will you give me a detailed, written estimate?
• Who will be onsite managing the job?
• What is the timeline for completion?
• Do you handle permits and inspections?
• What happens if weather delays the project?
• Which roofing materials do you recommend for my needs?

Insurance and Warranties

Roofing is dangerous work—both for your contractor and your home. Always ask about:

• Liability insurance: This covers damage to your property.
• Worker’s compensation: Protects you if someone gets hurt on your site.
• Warranties: There are two types—manufacturer’s (covers materials) and workmanship (covers labor). Get both in writing. The National Roofing Contractors Association (NRCA) recommends never accepting verbal promises.

Reading Reviews

Check online reviews, but be smart. One or two bad reviews aren’t always a deal breaker—look for patterns. Are people complaining about poor communication or unfinished work? If so, steer clear.

Also, ask for local references. A reputable roofing company will have a list of happy homeowners and businesses willing to vouch for their work.

Credentials and Certifications

Not all roofing contractors are created equal. Industry standards exist for a reason—to keep your roof (and you) safe.

• Licensing: Most states require roofing contractors to be licensed. This often means passing tests and proving experience. Ask to see their license and check with your city’s building department for verification.
• Certifications: Manufacturers like CertainTeed, GAF, and Owens Corning train and certify contractors. This signals that the contractor knows how to install specific products correctly, so your warranties stay valid.
• Industry Memberships: Membership in groups like the NRCA or the Roofing Contractors Association of Your State shows a commitment to ongoing education and ethical standards.

At Frakes Roofing, our team is fully licensed, insured, and certified by leading manufacturers. We stay up to date on the latest building codes and safety guidelines—so you don’t have to worry about surprises.

Common Red Flags 🚩

Spotting warning signs early is like noticing a puddle under your water heater—it can save you a flood of trouble later.

Watch out for:

• Contractors who demand full payment upfront.
• Vague or rushed estimates.
• No proof of insurance or license.
• High-pressure sales tactics (“This deal is only good today!”).
• No local address or verifiable contact info.
• Refusal to put agreements in writing.
• Showing up unannounced after a storm (“storm chasers”).

If something feels off, trust your instincts. A professional contractor won’t mind you double-checking their credentials.

Comparing Quotes

Getting three bids is a good rule of thumb. But price isn’t the only thing that matters. Imagine buying a parachute—you wouldn’t just grab the cheapest one, right?

When reviewing quotes:

• Make sure you’re comparing apples to apples. Are all contractors including the same materials, labor, and scope?
• Look for clarity. A detailed estimate should outline materials, labor, timelines, and any contingencies for surprises.
• Ask about unexpected costs. Will you be notified if rot is found under shingles? Will the price change if the project takes longer than expected?
• Factor in communication. Did the contractor return calls promptly? Did they answer questions clearly?

Cheap work often leads to expensive repairs down the road—especially with critical services like emergency roofing, storm damage restoration, or leak repair.

After-Project Support

A roof isn’t a “set it and forget it” project. The best roofing contractors offer after-project support—just like a good mechanic follows up after a big repair.

Ask about:

• Inspection schedules. Will they check the roof after installation or after the first big storm?
• Emergency services. Can you call them if something goes wrong at 2 a.m.?
• Maintenance plans. Preventative maintenance, gutter cleaning, and periodic inspections help catch small issues before they grow.

A reputable roofing partner should be there for you long after the trucks leave your driveway.

Confidence in Your Choice

Hiring a roofing contractor is a big decision—sometimes made under stressful circumstances. But when you ask smart questions, check credentials, and watch for red flags, you’re stacking the odds in your favor.

Remember, roofs are about more than shingles. They’re about safety, security, and the future of your home or business.

Ready to partner with a team that takes your trust seriously?
Call Frakes Roofing now — or reach us anytime at  877-550-3398 .